12Bytes Software Support

If you are not submitting a software support request, please use the General Contact Form.

Support is available in English only. If you do not know English, please translate your inquiry using a service such as Google Translate.

Fields designated with an asterisk (*) are required

* Your name

* Your email address (will not be shared with anyone!)

* What program do you need help with?

* Program version

* Program architecture

* Program type

* Operating system

* Operating system language (English, French, etc.)

* Please provide a clear and detailed description of the problem

* Please describe, in detail, the steps necessary to reproduce the problem

Please attach the program config.ini file.

Screen captures are often helpful when diagnosing a problem. You may include up to 3 image files of up to 2 MB each.
Supported formats: bmp, gif, jpg, jpeg, png