12Bytes Software Support

If you are not submitting a software support request, please use the General Contact Form.

Support is available in English only. If you do not know English, please translate your inquiry using a service such as Google Translate.

Fields designated with an asterisk (*) are required

* Your name

* Your email address (will not be shared with anyone!)

* What program do you need help with?

* Program version

* Program architecture

* Operating system

* Operating system architecture

* Operating system language (English, French, etc.)

* Please provide a clear and detailed description of the problem

* Please describe, in detail, the steps necessary to reproduce the problem

Please attach the program config.ini (located in the folder where the program was installed).

Screen captures are often helpful when diagnosing a problem. You may include up to 3 image files up to 2 MB each.
Supported formats: bmp, gif, jpg, jpeg, png

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